CRS POLICY - PEERLESS HOTELS & RESORTS

Our Hotels

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  Peerless Hotel, Kolkata

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  Peerless Hotel, Hyderabad

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  Peerless Hotel, Durgapur

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  Peerless Resort, Mukutmanipur

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  Peerless Resort, Port Blair

Peerless also offers its expertise in all areas of project development, from planning and designing stage to the construction and commencement of operations. Our Technical Services provides the hotel with the appropriate architectural, engineering and life safety standards, which are constantly reviewed in keeping with changing demands and regulations. Peerless suggests and takes part in all areas of project development, be it planning, designing, construction phase, or operations. It also provides Technical Services overlooking appropriate architectural, engineering and life safety standards, which are constantly reviewed in keeping with changing demands and regulations. It offers support to develop, in consultation with other consultant’s design brief, detailing all back of the house and public areas, including overall feel and intent of the project, mix of all services and facilities, space requirements, room dimensions, etc.

Peerless provides technical services through a dedicated team of professionals including project managers, architects, interior designers, project engineers, surveyors and system personnel.

Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development and finalisation of schematic design, including specifications, budget inputs, review of alternate designs, etc.

Market study to assess the sales and marketing potential of the hotel after a detailed study and survey of the tourist business, visitor traffic, economic developments, supply of competing hotel rooms and other factors.

Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development and finalisation of schematic design, including specifications, budget inputs, review of alternate designs, etc.

The focus of the entire effort is on exceeding customer expectations (whether an internal or an external customer) and achieving revenue and quantitative targets. In order to bring each employee into the system, Performance Management Workshops are conducted throughout the group on a continuous basis. This forms the basis for our entire HR strategy. It enables us to develop a culture that provides the best opportunities for an employee to excel at what he or she does best. We use this system to identify measurable goals and targets aligned to business goals, to measure the employees’ achievements, and to improve and develop their skills.

We at Peerless have identified and respected the ever-changing needs of our guests. Our sharp customer focus has taken us ahead of the competition and made us pioneers in providing High-Speed Internet access, data port, RFID cum Bluetooth based door lock and video conferencing.

The Central Reservation System (CRS) is a centralised computer-based system connected to the Property Management Systems (PMS) at the hotels. The single-image of the Group’s room inventory facilitates Up-selling, Cross selling and Improved Revenue Management. We have been able to increase our market reach by connecting the CRS to new channels of distribution such as the Internet and Global Distribution Systems.

At Peerless, we have a phased approach to the deployment of technology. Starting with a large network of leased lines, we have created a base infrastructure upon which services of applications will be deployed. The list of applications is given below:

• Central Reservation System (CRS)
• Customer Information System (CIS)
• Centralized Revenue Management System

Talent Management: At Human Resources Department, we recognise that the key to improve business results and market leadership is delivered through a highly skilled, knowledgeable and motivated workforce. We believe employees are an important member of Peerless family, therefore, we select and retain the best talent in the industry. We abide by the fair and just policies ensuring an employee’s well-being. Our performance management forms the basis for our entire HR strategy. It enables us to develop a culture that provides the best opportunities for an employee to excel at what he or she does best. We use this system, to identify measurable goals and targets aligned to business goals, to measure our employee’s achievements, and to improve and develop skills. In order to bring each employee into the system, Performance Management Workshops are conducted throughout the group on a continuous basis.

HR Support: All our new recruits undergo various introductory training courses to welcome and induct them into Peerless philosophy and culture. An induction manual is handed over to every employee on the day he/she joins the hotel. This manual lists important details about Peerless Hotels, complete information on the hotel where he/she is posted, code of conduct, etc.

A comprehensive insurance programme has been outlined by Peerless Group to facilitate uniformity and synergy in the insurance of hotel property and other related aspects.

This programme of insurance coverage and risk management services provides a source of insurance coverage to the member hotel.

The insurance programme provides member hotels with access to the following forms of insurance coverage.

PROPERTY DAMAGE: Peerless Group provides participating Owners with access to a comprehensive all-risk property programme specifically designed for the hotel industry.

GENERAL/PUBLICITY: Peerless offers partner hotels with access to highly competitive pricing, insurance coverage designed specifically for the hotel industry, and limits of liability that meets or exceeds the industry standards.

• Loss control services, including safety programmes designed to minimise the adverse financial consequences of the losses.
• Claim review and settlement analysis.
• Property valuation surveys.
• In-house expertise dedicated to all areas of risk management and insurance concerning the hotel industry.