THE WARMTH OF LUXURY

Spread across various parts of India, Peerless Hotels provides its guests with the perfect luxurious ambience. With all the modern days’ amenities, the Peerless Group of Hotels is the perfect place where business meets with the luxury. Rated amongst the top luxurious and business hotels, the Group provides all its guests with exquisite cuisine, variety of restaurants to satiate the taste buds, superior rooms, multi gymnasium and 24X7 services from any department during the stay, with the mantra to create a ‘wow factor’. Currently, the Group has property located in Kolkata, Hyderabad and Port Blair. Each of these units is guided by one mantra “Atithi Deva Bhaba”.

PLEDGE FOR COMMITMENT TOWARDS TOURISM

We solemnly pledge and reiterate our commitment to conduct our business in a manner that befits the culture and ethos of our rich and ancient civilisation and the tolerant and accommodating nature of our multi-cultural society and protects all individuals, especially women and children from all derogatory acts which are contrary to the spirit of the country. We hereby commit to abide by the Code of Conduct for Safe and Honourable tourism.

Recognising that every earth resource is finite and fragile, we further pledge to fully implement sustainable tourism practices, consistent with the best environment and heritage protection standards, such that my / our present tourism resource requirements optimise both local community benefit and future sustainable uses.

Hotel Asset Development/Operations

Since inception, The Peerless Group of Hotels have benefitted from superior leaders, who have guided the vision and the mission of each of the employee. The Management team includes:

Pre-opening Support Service

DESIGN BRIEF

Peerless also offers its expertise in all areas of project development, from planning and designing stage to the construction and commencement of operations.

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PROFESSIONAL SERVICES

Peerless provides technical services through a dedicated team of professionals including project managers, architects, interior designers, project engineers, surveyors and system

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SCHEMATIC DESIGN PHASE

Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development

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MARKET-FINANCE FEASIBILITY

Market study to assess the sales and marketing potential of the hotel after a detailed study and survey of the tourist business, visitor traffic, economic developments

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SALES & MARKETING SERVICES

Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development

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Post-opening Support Service

OPERATIONAL SUPPORT SYSTEMS & PROCESSES

The focus of the entire effort is on exceeding customer expectations (whether an internal or an external customer) and achieving revenue and quantitative targets.

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CENTRAL PURCHASING SUPPORT

We at Peerless have identified and respected the ever-changing needs of our guests. Our sharp customer focus has taken us ahead of the competition and made us

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CUSTOMER SERVICE SUPPORT

The Central Reservation System (CRS) is a centralised computer-based system connected to the Property Management Systems (PMS) at the hotels. The single-image of the Group’s room

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INFORMATION TECHNOLOGY SUPPORT

At Peerless, we have a phased approach to the deployment of technology. Starting with a large network of leased lines, we have created a base infrastructure upon which

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TALENT MANAGEMENT & HR SUPPORT

At Human Resources Department, we recognise that the key to improve business results and market leadership is delivered through a highly skilled, knowledgeable and

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RISK MANAGEMENT SERVICES

A comprehensive insurance programme has been outlined by Peerless Group to facilitate uniformity and synergy in the insurance of hotel property and other related aspects.

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