THE WARMTH OF LUXURY
Spread across various parts of India, Peerless Hotels provides its guests a blissful ambiance of luxury. Embedded with every modern day amenity, the Peerless Group of Hotels is the perfect place where business meets with luxury. Rated amongst the top luxurious and business hotels, the Group provides all its guests with exquisite cuisine, a variety of restaurants to satiate the taste buds, superior rooms, multi gymnasium and 24X7 services from any department during the stay, with the mantra to create a ‘wow factor’. Currently, the Group has property located in Kolkata, Hyderabad and Port Blair. Each of these units is guided by one mantra “Atithi Deva Bhaba”.
PLEDGE FOR COMMITMENT TOWARDS TOURISM
We solemnly pledge and reiterate our commitment to conduct our business in a manner that befits the culture and ethos of our rich and ancient civilisation. We pledge to imbibe the tolerant and accommodating nature of our multi-cultural society and protect every individual, especially women and children from all derogatory acts which are contrary to the spirit of the country. We hereby commit to abide by the Code of Conduct for Safe and Honourable tourism.
Recognising that every earthly resources are finite and fragile, we further pledge to fully implement sustainable tourism practices, consistent with the best environment and heritage protection standards, such that my / our present tourism resource requirements optimise both local community benefit and future sustainable uses.
Hotel Asset Development/Operations
Since inception, The Peerless Group of Hotels have benefitted from superior leaders, who have guided the vision and the mission of every individual in the organisation. The Management team includes:
Pre-opening Support Service
DESIGN BRIEF
Peerless also offers its expertise in all areas of project development, from planning and designing stage to the construction and commencement of operations.
DESIGN BRIEF
Peerless also offers its expertise in all areas of project development, from planning and designing stage to the construction and commencement of operations. Our Technical Services provides the hotel with the appropriate architectural, engineering and life safety standards, which are constantly reviewed in keeping with changing demands and regulations. Peerless suggests and takes part in all areas of project development, be it planning, designing, construction phase, or operations. It also provides Technical Services overlooking appropriate architectural, engineering and life safety standards, which are constantly reviewed in keeping with changing demands and regulations. It offers support to develop, in consultation with other consultant’s design brief, detailing all back of the house and public areas, including overall feel and intent of the project, mix of all services and facilities, space requirements, room dimensions, etc.
PROFESSIONAL SERVICES
Peerless provides technical services through a dedicated team of professionals including project managers, architects, interior designers, project engineers, surveyors and system
PROFESSIONAL SERVICES
Peerless provides technical services through a dedicated team of professionals including project managers, architects, interior designers, project engineers, surveyors and system personnel.
SCHEMATIC DESIGN PHASE
Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development
SCHEMATIC DESIGN PHASE
Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development and finalisation of schematic design, including specifications, budget inputs, review of alternate designs, etc.
MARKET-FINANCE FEASIBILITY
Market study to assess the sales and marketing potential of the hotel after a detailed study and survey of the tourist business, visitor traffic, economic developments
MARKET-FINANCE FEASIBILITY
Market study to assess the sales and marketing potential of the hotel after a detailed study and survey of the tourist business, visitor traffic, economic developments, supply of competing hotel rooms and other factors.
SALES & MARKETING SERVICES
Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development
SALES & MARKETING SERVICES
Assisting in selection of Consultants, including the definition of scope of services and fee negotiation, preparation of project organisation chart and assist in development and finalisation of schematic design, including specifications, budget inputs, review of alternate designs, etc.
Post-opening Support Service
OPERATIONAL SUPPORT SYSTEMS & PROCESSES
The focus of the entire effort is on exceeding customer expectations (whether an internal or an external customer) and achieving revenue and quantitative targets.
OPERATIONAL SUPPORT SYSTEMS & PROCESSES
The focus of the entire effort is on exceeding customer expectations (whether an internal or an external customer) and achieving revenue and quantitative targets. In order to bring each employee into the system, Performance Management Workshops are conducted throughout the group on a continuous basis. This forms the basis for our entire HR strategy. It enables us to develop a culture that provides the best opportunities for an employee to excel at what he or she does best. We use this system to identify measurable goals and targets aligned to business goals, to measure the employees’ achievements, and to improve and develop their skills.
CENTRAL PURCHASING SUPPORT
We at Peerless have identified and respected the ever-changing needs of our guests. Our sharp customer focus has taken us ahead of the competition and made us
CENTRAL PURCHASING SUPPORT
We at Peerless have identified and respected the ever-changing needs of our guests. Our sharp customer focus has taken us ahead of the competition and made us pioneers in providing High-Speed Internet access, data port, RFID cum Bluetooth based door lock and video conferencing.
CUSTOMER SERVICE SUPPORT
The Central Reservation System (CRS) is a centralised computer-based system connected to the Property Management Systems (PMS) at the hotels. The single-image of the Group’s room
CUSTOMER SERVICE SUPPORT
The Central Reservation System (CRS) is a centralised computer-based system connected to the Property Management Systems (PMS) at the hotels. The single-image of the Group’s room inventory facilitates Up-selling, Cross selling and Improved Revenue Management. We have been able to increase our market reach by connecting the CRS to new channels of distribution such as the Internet and Global Distribution Systems.
INFORMATION TECHNOLOGY SUPPORT
At Peerless, we have a phased approach to the deployment of technology. Starting with a large network of leased lines, we have created a base infrastructure upon which
INFORMATION TECHNOLOGY SUPPORT
At Peerless, we have a phased approach to the deployment of technology. Starting with a large network of leased lines, we have created a base infrastructure upon which services of applications will be deployed. The list of applications is given below:
TALENT MANAGEMENT & HR SUPPORT
At Human Resources Department, we recognise that the key to improve business results and market leadership is delivered through a highly skilled, knowledgeable and
TALENT MANAGEMENT & HR SUPPORT
Talent Management: At Human Resources Department, we recognise that the key to improve business results and market leadership is delivered through a highly skilled, knowledgeable and motivated workforce. We believe employees are an important member of the Peerless family, therefore, we select and retain the best talent in the industry. We abide by the fair and just policies ensuring an employee’s well-being. Our performance management forms the basis for our entire HR strategy. It enables us to develop a culture that provides the best opportunities for an employee to excel at what he or she does best. We use this system, to identify measurable goals and targets aligned to business goals, to measure our employee’s achievements, and to improve and develop skills. In order to bring each employee into the system, Performance Management Workshops are conducted throughout the group on a continuous basis.
HR Support: All our new recruits undergo various introductory training courses to welcome and induct them into the Peerless philosophy and culture. An induction manual is handed over to every employee on the day he/she joins the hotel. This manual lists important details about the Peerless Hotels, complete information on the hotel where he/she is posted, code of conduct, etc.
RISK MANAGEMENT SERVICES
A comprehensive insurance programme has been outlined by Peerless Group to facilitate uniformity and synergy in the insurance of hotel property and other related aspects.
RISK MANAGEMENT SERVICES
A comprehensive insurance programme has been outlined by Peerless Group to facilitate uniformity and synergy in the insurance of hotel property and other related aspects.
This programme of insurance coverage and risk management services provides a source of insurance coverage to the member hotel.
The insurance programme provides member hotels with access to the following forms of insurance coverage.
PROPERTY DAMAGE: Peerless Group provides participating Owners with access to a comprehensive all-risk property programme specifically designed for the hotel industry.
GENERAL/PUBLICITY: Peerless offers partner hotels with access to highly competitive pricing, insurance coverage designed specifically for the hotel industry, and limits of liability that meets or exceeds the industry standards.
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