Privacy Policy

We thank you for visiting our website

This Statement for Privacy and Protection of Personal Data applies to Peerless Hotels Limited and all properties within the portfolio.

We respect the personal data and digital privacy of every visitor to Our Website and every of our client / guest at our office and hotel properties and will not collect any personal information about you unless you provide it voluntarily. This present statement describes how we collect, process, use and disclose your personal data both, online or offline, when you consent to use Our Website for browsing, making reservations for a stay at our hotels, apply for our loyalty programmes or at the time of your use of our services at our hotel’s restaurants, bars etc (“our Hotel Services”). We are committed to protect and keep secure your personal data as per applicable privacy and data protection laws.

We request you to read this Privacy Policy before using or submitting your information to us. This Website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time our services are utilized. By visiting Our Website, you accept the privacy practices and terms of use described in this Policy.

  1. What is the information we collect from you:We collect different types of information for a variety of purposes to provide and improve our Hotel Services and offerings and send occasional email communications, newsletters, promotions and informational messages related to our services and other marketing messages in accordance with any communications preferences expressed by you.
    • In general, we receive and store any information that you voluntarily choose to enter on Our Website or give us in any other way, including via any App. This includes:
      • Personal Information: Any information about you that can be used to identify you such as your full name, gender, date of birth, marital status, name of spouse, date of anniversary, postal address, email ID, telephone number.
      • Identification Documentation: passport details, visa information, national identification document that you provide e.g. Aadhar Card, PAN Card, disability information, information on your driving license, photographs, images etc.
      • Billing information: credit/debit card number including cardholder name and expiration date, mobile payment wallet details and other payment details.
      • Reservation details: guest stay information including dates and duration of stay, hotel room preferences and hotel loyalty membership account details, travel history.
      • Travel companion’s personal information and travel preferences when you make a reservation for someone else through this Website or any App.
      • Membership details such as hotel, frequent flyer and car rental loyalty membership programmes account details, profile or password details with Peerless Hotels Limited and any of its affiliates in the travel and tourism business.
      • Medical/health information shared in connection with requirements for special needs food preferences and/or to avail hotel facilities at its gym, adventure activities etc.
      • Information collected through the use of CCTV and other security systems at our hotels
      • Any other personal data you choose to provide to us.
    • This is a general audience Website and the Peerless Hotels Limited does not offer the use of the services on the Website to any child under the age of 18 years. We do not intentionally collect personal information from individuals under the age of 18 years. As a parent or legal guardian, please do not allow your children to submit personal information without your explicit permission.
    • We do not ask for any personal data that may reveal or relate to your sex life, sexual orientation, biometric data, genetic data, transgender status, intersex status, income, caste or tribe, cultural profile, religious or philosophical beliefs, political opinions or affiliation, criminal convictions and offences (“sensitive personal data”); except when you offer voluntarily any sensitive personal data for specific use of services from our hotels such as any health data for informing dietary preferences, use of gym facilities etc., or collection as is allowed by the law.
    • Where you provide personal data of your travel companion including children under the age of 18 years, you acknowledge and accept that you have their consent to provide their personal data to us.
  2. How we collect your personal information:
    • Active information collection: When you communicate directly with us via e-mail, by filling in online forms on Our Website (or via third-party websites) or on social media when you show interest in booking a room or availing other services with us or during registration and check-in at our hotel properties we collect your personal information as you choose to provide to us.
    • Passive information collection: Each time you use Our Website we collect the following information –
      • Details of your use of the Website including user name, city, country, page views, searches, downloads.
      • Technical information including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website, wireless network interface, mobile phone number and device used, mobile network information.
      • Cookies, other tracking technologies and web beacons may collect information of how you interact with our HTML email marketing campaigns. This may include your IP address and date and time when you opened or interacted with an HTML email.
      • General Website usage information.
    • Security information collection: We may record or capture your images in public areas and data from your room key cards and /or entry passes. In addition, we may process your personal information by using CCTV principally for safety and security of our guests, visitors and our staff.
    • Third-party collection: We rely on third-party service providers such as booking agents, travel agents to help deliver our goods and services to you. We may obtain personal data from such third-party service providers to provide you with our services.
  3. Why we collect, process or otherwise use your personal information:
    We use the collected personal data for various purposes:

    • To provide and maintain Our Website.
    • To provide customer service by completion of bookings, reservations and registrations.
    • To administer membership, reward programmes, promotional and related offers, newsletters and other marketing messages, conducting surveys, providing discounts, contests.
    • To analyse the information so that we can improve our services and also personalise your user experience
    • To monitor the usage of Our Website
    • To detect, prevent and address technical issues
    • For legal disputes, statutory audits, regulatory investigations and compliance purposes.
  4. Disclosure of information:
    • We may need to process or disclose your personal information in connection with the business purposes listed in section 3 of this Privacy Policy or as otherwise permitted by law or for implementation of our contractual obligations towards you. In making such disclosures, your personal data may be transferred to, stored at, location in India or outside of India (such as, for cloud-based services). Under appropriate contractual arrangements, we may allow access, storage and maintenance of your personal data with our third-party service providers.Where any personal data of a resident of the European Union (“EU”) is transferred from outside the EU, we shall do so as per applicable laws and shall ensure that adequate safeguards are in place to protect your personal information.
    • We may also disclose your personal information to:
      • Our parent company, subsidiaries and affiliates connected to the Peerless Hotels Limited;
      • Our agents, consultants and sub-contractors who assist us in running our business, including our office and hotel properties, reservations systems, booking systems who are subject to appropriate confidentiality and safeguard obligations;
      • If the whole or substantial part of our business is to be sold or integrated with another business and we are under contractual and legal obligation bound to disclose, share or transfer the personal data to the prospective purchaser under any legal/contractual or regulatory obligation or request.
    • We may share your personal data with third-party service providers who we collaborate with and who are under written contracts authorised to receive and safeguard the information relating to your personal data for the purposes of collection, storage, use and processing as is disclosed in this Privacy Policy. In sharing your personal data we will ensure that your personal data is maintained confidential and protected by such third party under legally enforceable data processing agreements entered into by us and the party in question.
    • We may store your personal data in a cloud and in such connection, the cloud service provider may store the personal data in different locations around the world. We will use contractual measures for the protection of your personal data maintained with the cloud service provider.
    • In case we choose to carry out an analysis to measure and evaluate access to and traffic on Our Website, and create navigation reports for our Website we may choose to engage with company(s) that operate independent of us in providing such business services to us. The data generated through such engagement will be used on a need to know basis to resolve technical issues, administer the Website. In using the website services of such independent company(s) we may be subject to the terms and conditions of use of their website(s) and as such the same shall become applicable to you in connection with the personal data shared by you with us.
  5. Retention and Disposal of your personal information:We intend to keep your personal information accurate and up-to-date. We will retain your personal data no longer than required, From time to time we may delete your personal information if you have not stayed with us for a certain period of time.
  6. Links to Third-Party Sites:This Website may contain hyperlinks to websites operated by parties other than the Peerless Hotels Limited. Such hyperlinks are provided for your reference only. The Peerless Hotels Limited do not control such websites and is not responsible for their contents or your use of them. Inclusion of such websites here does not imply endorsement of the content or material or any association with their operators by Peerless Hotels Limited.
  7. Limitation of use of Our Website:
    • You acknowledge that all intellectual property rights, title to and interests in the content on Our Website belong to the Peerless Hotels Limited and are protected by applicable laws of India and through treaties worldwide and all such rights are reserved.
    • In accessing Our Website you acknowledge that it is for your personal and non-commercial use and that the content and information on Our Website including, without limitation, price and availability of Hotel Services, is proprietary to the Peerless Hotels Limited. While you may make limited copies of your itinerary for hotel stay and services purchased through Our Website, you agree not to modify, copy, distribute, transmit, sell or re-sell any information, software, products or services obtained from Our Website.
    • As a condition of your use of Our Website, you warrant that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions and notices. In addition, you agree not to take any action to bypass, circumvent or employ other measures to prevent or limit access to this website.
  8. Changes to this Privacy Policy:
    • We reserve the right to modify or periodically revise this Privacy Policy at our sole discretion.
    • If there are any changes to this Privacy Policy, we will replace this page with an updated version and display it online and may require to acknowledge that you have read and accepted the terms of use before you continue to use Our Website. Any changes so made will apply to you from that date on.
    • Use of Our Website, any of our products and services and/or consent to the updated Privacy Policy following such changes constitutes your acceptance of the revised updated Privacy Policy then in effect.
    • This Privacy Policy is effective as of 12-02-2020.
  9. Contact us: If you have any questions about this Privacy Policy or our data protection practices, please contact us at:Email ID: feedback@peerlesshotels.comPostal Address: 12, J.L. Nehru Road, Kolkata – 700013, West Bengal, India
  10. General:
    • This Privacy Policy is governed by the laws of Republic of India. You hereby consent to the exclusive jurisdiction and venue of courts in Kolkata, State of West Bengal, in all disputes arising out of or relating to the use of Our Website by you.
    • This Privacy Policy constitutes the entire agreement between you and the Peerless Hotels Limited with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written between yourself and the Peerless Hotels Limited with respect to this Website.
    • When you click on the tab below it means that you have understood what you are consenting to and that such consent is freely given, specific, informed and unambiguous consent to the processing of your personal data gathered by us on Our Website. If you believe any of your personal data is incorrect, incomplete or inaccurate you may rectify or complete it without delay.
    • In case you wish to withdraw your consent to the processing of your personal data by Peerless Hotels Limited, kindly inform us by sending your written communication addressed to us, as per our contact details set out in para 9 above.
    • Any rights not expressly granted herein are reserved.


This Privacy Policy was last updated on 12-02-2020.